Qualifications :

• Minimum D3/Bachelor’s degree (S1) in Information Systems, Computer Engineering, or a related field.
• Fresh graduates are welcome to apply.
• Strong interest in pursuing a career as an On-site Engineer & IT Service Desk.
• Basic knowledge of Linux and virtualization is a plus.
• Basic understanding of operating systems, servers, and networking is a plus.
• Proficient in using web- and mobile-based applications.
• Able to perform basic application analysis and troubleshooting.
• Good verbal communication skills.
• Demonstrates strong initiative, work ethic, and willingness to learn.
• Able to work effectively independently and as part of a team.
• Good adaptability and problem-solving skills.
• IT-related certifications or training are a plus, such as Foundation Certified IT Associate (FCIA) or equivalent certifications/training.
• Willing to work Full Work From Office (WFO).
• Willing to be assigned On-site based on project requirements.
• Willing to work under a Project-Based employment system.

Job Responsibilities :

• Serve as the first point of contact for receiving questions, complaints, and other service requests from internal and external parties.
• Perform basic daily tasks, including application support, helpdesk services, and application operations.
• Monitor applications and ensure their operational availability.
• Coordinate the resolution of questions, complaints, and service requests that require further follow-up.
• Ensure trouble tickets are resolved and maintained at a minimum 99.9% resolution rate.