Services
/ Managed Services
Operational resilience for mission-critical IT.
Technology Doesn't Stop at Go-Live.
Deployment is just the starting line. As environments grow, four operational realities put every organization's uptime, security, and budget at risk:
Escalating Workload, Static Headcount.
More systems and endpoints mean more tickets, more patching, more after-hours incidents — without more people to handle them.
Downtime Has a Direct Cost.
When transactions, service, or compliance reporting depend on system availability, every minute of downtime is a measurable financial and reputational loss.
The Threat Surface Is Growing Faster Than Internal Capacity.
Distributed and hybrid infrastructure widens the attack surface. Without 24/7 SOC monitoring, threats are usually found only after the damage is done.
Specialized Talent Is Scarce and Expensive.
NOC engineers, SOC analysts, and application specialists are in short supply. Building this expertise in-house is a long-term cost most organizations can't justify when IT isn't their core business.
Why Choose Metrocom Managed Operations?
Metrocom acts as an extension of your IT team — absorbing the operational load above so you can focus on the business, not on day-to-day maintenance. That's built on:
- Five dedicated service lines, staffed 24 hours a day, 7 days a week, 365 days a year
- AI-powered monitoring and automation to detect and resolve issues faster
- Continuous improvement — measurable gains delivered every quarter
- ITIL V4-aligned processes for incident, problem, and service level management
- Backed by a dedicated Center of Excellence for cross-domain expertise
By the numbers
- 99.5% Availability & Performance SLA
- 3 min Service Request Response Time
- <2 hrs Emergency Restoration Time (Sev. 1)
- >99% Incident Handling Success Rate
Figures reflect standard SLA commitments for our round-the-clock service lines; actuals may vary by contract scope.
Our Managed Services Capabilities
Five service lines, structured around how your operations actually run — from front-line support to security and governance.
1. Network & Infrastructure Operations (NOC)
Round-the-clock oversight of network infrastructure, servers, and core platforms — including multi-site connectivity (SD-WAN), with AI-assisted anomaly detection. Delivered through L1 triage and onsite technical support, L2 troubleshooting, and L3/specialist engineers for complex infrastructure issues.
2. Security Operations (SOC)
Around-the-clock threat detection and incident response, powered by AI-assisted analytics. Delivered through L1 alert triage, L2 investigation, and L3 threat analysts and security specialists for advanced cases.
3. Application Managed Services
End-to-end support across the application lifecycle — Business Analysts and Developers for enhancements, QA for release quality, DevOps for deployment, and Technical Writers for documentation, backed by L1/L2 Application Monitoring specialists for day-to-day availability and performance.
4. Database Managed Services
Round-the-clock database oversight, plus proactive administration, performance tuning, backup/recovery, and high-availability management for enterprise database platforms. Delivered through L1 monitoring, L2 tuning, and L3 DBA specialists across major database engines.
5. Program & Delivery Governance (PMO Support)
Reporting and SLA tracking across every service line above — plus a continuous improvement cadence, delivering at least two process, automation, or tooling enhancements every quarter.
What You Gain
- Lower operational workload for your internal team
- Faster detection and resolution of issues
- Higher uptime and system availability
- Stronger, continuously monitored security posture
- Applications that are actively improved, not just kept running
- Specialized database expertise without building an in-house team
- Predictable, fixed operational costs
- Direct access to certified specialists across every domain
Proven in Regulated, High-Stakes Environments
Metrocom runs managed services where downtime and security failures aren't an option — NOC, SOC, application, and database managed services for major national banks and telecommunications providers, under strict regulatory and SLA requirements.
Ready to Strengthen Your IT Operations?
An hour of downtime costs more than preventing it does. Let's assess where your operations stand today — and where Metrocom can close the gap.
