Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably.
Is a software framework that provides an environment in which applications can run, no matter what the applications are or what they do. It is dedicated to the efficient execution of procedures (programs, routines, scripts) for supporting the construction of applications.
Breaks down barriers between systems and their data and creates processes and controls that are more efficient and useful to business, customers, and partners.
Planning, implementation and control activities to store, protect and access data found within electronic files and physical records (including text, graphics, image, audio, video).